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Scope of updates: The service and maintenance is limited to the following:
Contents: Content must be provided by the client in electronic format (email, cd or dvd) and must comply with the law. FM will not be held responsible for any unlawful elements provided by the client. Any content which the client cannot provide (such as stock images, videos, animation, sound clips or illustration and copyrighted content) FM may provide the content up on written request of the relevancy of the content and the financial obligation is negotiated with the client and FM.
Hours of work: FM will provide the designated number of hours specified in the chosen service and maintenance package. Whether or not the updates for a specific month does not full fill the hours specified will not be added on to the next month. However, if the volume of work needed to be done in a single month exceed the designated hour of work specified for that month will be charged at an hourly basis.
Copyright issue: FM will not be responsible for any unlawful activities promoted by the clients company. All the updates made by FM will be checked to the perfection; however, this is client’s responsibility to make sure the changes are duly made. FM will only accept any obligation within 5 days from the updates is made.
Threats: FM will not be held responsible for any data lose malware attack, hacking and virus infection in to the server. However such an event occur FM will act immediately to resolve the issue. Client must allow designated time to resolve such issue accordingly mentioned in our website. In an even of website disappearance due to hacking or virus attack, FM will only provide the immediate restore point created automatically for the past 7 days from the time of site disappearance (Subject to flick host, other hosting provider’s restore point may vary according to their terms and condition)
Business performance: FM’s service is limited to the update of the website and its components. FM is not responsible for anything affecting the business of the client including drop of sales or profitability that might be claimed is a result of a service offered by FM.
Domain and hosting renewal: FM will not be responsible for the renewal of domain and hosting on behalf of the client.
Payment: FM would only comments the update requested once the payment is received for the first month in advance. Thereafter, the payment needs to be made within the first week of every month payable by standing order. Any additional charges (if incur) need to be paid by check, online or over phone immediately. Any overdue payment would stop the service immediately and may incur additional charges.
Cancelation: The client may cancel the service within first 28 days of the contract agreement by providing valid reason of cancelation in writing to us. If not cancelled within 28 days. client must agree to engage FM to provide maintenance service for at least 3 months. Therefore, the first three months payment must be made on due course. From the 4th month both parties may terminate the contract by providing 15 days written notice in advance.
Service limitation: FM will not provide any template design and modification. If client wants FM to alter the appearance of the web template or the application preference and functionality, both parties need to negotiate the financial issues prior to the commencement.